ServiceDeskMMe Technical Support Service Portfolio
Many organizations depend on their IT system to run and support their business today. Due to the complexity and the fast changing technology, many IT users count on their hardware vendors or hire IT professionals to support their IT system. To many IT users, it is not easy and require tremendous effort to maintain their IT systems to operate smoothly and efficiently. Therefore, outsourcing the IT technical service becomes one option to many IT users.
MMe is your preferred choice of Technical Service outsourcing partner, MMe Make Me Easy with your IT system.
Wide range of technology:
MMe covers a wide range of technologies, including desktop PC, notebook, tablet, PDA, thin client, network router, network switch/hub, load balancer, wan accelerator, firewall, anti-virus, anti-spam, wlan, to file server, e-mail server, database server, application server, DAS, NAS, SAN, tape, tape library and commonly used business application.
Flexible Coverage Windows:
MMe provide a variety of coverage windows and can tailor for your choice, for standard
one, MMe offers;
• 8 hours x 5 days per week, excluding public holiday
• 10 hours x 6 days per week, excluding public holiday
• 24 hours x 7 days per week
Service Level:
MMe provides different service levels to cope with your business requirement, for standard
one, MMe offers;
• Next Business Day On-site
• 4 Hour On-Site
• 2 Hour On-Site
• Always On-Site (from 4 hours to 24 hours per day)