ServiceDeskAsset Management
Asset Management Services are defined as the logging, tracking, updating and maintenance of a database of in-scope Hardware and Software owned or leased by customer.
MMe will perform the following Asset Management functions with respect to
in-scope Desktop/Server/LAN Hardware and Software:
• Conduct an initial, physical inventory of Hardware and
Software.
• Advise customer of the results of the initial inventory.
• Maintain an asset management system containing information to
be mutually agreed by the parties, which shall include:
o Product type
o Manufacturer
o Device type
o Model number
o Version number
o Location
o Maintenance status
o Amount of memory
o Hard drive size
• Update or correct the asset management system following
Installs, Moves, Adds, or Changes performed by MMe.
• Update or correct the asset management system following MMe
receipt from customer of information (in an agreed upon medium and format)
regarding personnel and inventory changes effectuated by customer
and information not otherwise available to MMe with respect to new assets.
• Produce periodic reports and machine readable files in agreed
upon format pertaining to some or all of the inventory information maintained in
the asset management system.
• Develops and implement a Software license management procedure
to establish a Software license baseline and monitor the customer
environment for compliance with Software license requirements.